Kenmore, Sears flagship appliance brand, now offers washers and dryers that can "talk" to service technicians. Kenmore Connect technology is available on select Kenmore and Kenmore Elite washers and dryers. Kenmore Connect allows owners to find answers with a phone call and a push of a button on how to operate their machines or if the machine is operating correctly.
Kenmore Connect provides real-time diagnostic information directly from the appliance to highly-trained Kenmore Connect service experts who can offer assistance and solutions over the phone avoiding an in-home service call. If a service call is necessary, the service person will come prepared with the correct parts and equipment.How It Works Customers with Kenmore Connect technology call 1-800-4-MY-HOME and follow the voice prompts to reach a Kenmore Connect service expert. Customers are then asked to follow three steps:
There is no cost to use Kenmore Connect service for the life of the appliance. The service is available seven days a week from 7 a.m. to 8 p.m. Central Time by calling 1-800-4-MY-HOME. Any out-of-warranty, in-home visits or parts will require an additional fee.
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